Sheraton Boston Hotel

At the Sheraton Boston Hotel, the central location near downtown attractions is a highlight for many guests, yet there's a consensus that the rooms require updating and better maintenance to match their spaciousness. While the beautiful lobby sets a promising tone, the atmosphere throughout is often described as lacking due to worn furnishings and a need for renovation. Service quality varies, with some staff members receiving praise for their helpfulness, but inefficiencies and a lack of follow-through are notable pain points. Amenities fall short of expectations, with issues such as slow shower flow and closures of restaurant and lounge areas. Cleanliness receives mixed reviews, and the value proposition is frequently questioned by travelers who feel the high prices do not align with the outdated facilities and service received.